Privacy
Last updated November 8, 2026. This policy covers gridironpos.com and the Gridiron apps, including Gridiron POS on the Clover App Market. Gridiron apps are run by Gridiron (gridironpos.com).
Gridiron POS on Clover
Gridiron POS runs kitchen screens, online ordering, delivery dispatch and order tracking for a restaurant that uses Clover. The restaurant installs it and decides which parts to switch on. For the people who order from that restaurant, the restaurant is in charge of their information and we process it on the restaurant's behalf.
What we get from Clover
When a restaurant installs Gridiron POS, Clover gives us access the restaurant approves. We read the store's name and address, its menu (items, categories, modifiers, tags and order types) and its orders, including any customer name or phone number on an order. We create orders and record payments in the restaurant's Clover account when its customers order through Gridiron. We do not read employee records, payroll or bank details.
What customers give us
When someone orders online or through a Gridiron order line, we collect what they enter: name, phone number, order details, notes and, for delivery, the delivery address. We turn the address into map coordinates using Google's geocoding service so we can check the delivery area and show the order on a map.
Card payments
Card details are typed into payment fields served by Clover, not by us. Clover processes the payment. We never see, receive or store card numbers, expiry dates or security codes. We only receive a one-time payment token from Clover and the result of the payment.
Delivery drivers
Drivers use the Gridiron driver page in their phone's browser. While a driver is on shift and the page is open, it sends the phone's location to us so the restaurant can dispatch orders and the customer can track their delivery. The restaurant chooses whether customers see the driver's exact position or only a circle showing roughly how far away the driver is. Location is never collected when the driver is off shift, and the driver's browser asks before sharing it.
Order tracking
Each order gets a private tracking link that shows its status and, for delivery, the map. Anyone with the link can see that page, so it is only given to the customer. Maps are drawn with OpenStreetMap, so the customer's browser loads map images from OpenStreetMap's servers.
Cookies
Gridiron POS uses only the cookies it needs to work: one that remembers which kitchen screen a device is, and one that keeps a restaurant owner signed in on their own phone. We do not use advertising or tracking cookies in Gridiron POS.
How long we keep it
- Customer name, phone number, address and coordinates on an order are deleted 90 days after the order.
- A driver's location is deleted when their shift ends, and in any case 24 hours after it was last updated.
- When a restaurant uninstalls Gridiron POS, we delete its Clover access at once and delete all of its data from our systems 30 days later. The order records stay in the restaurant's own Clover account.
The rest of gridironpos.com
When you book a demo we collect what you type into the form: your name, restaurant, number of stores, email, phone and the apps you're interested in. We use it to reply to you, set up your demo and support you.
What we don't do
We don't sell personal information, and we don't use a restaurant's customer data for anything except running that restaurant's apps.
Texts and emails
Restaurants approve every marketing message sent through Gridiron apps. Customers can opt out of texts by replying STOP and out of emails using the unsubscribe link.
Who we share it with
Only the service providers we need to run the apps: Clover (orders and payments), Google (turning addresses into map coordinates), our hosting and network providers (IONOS and Cloudflare), and text and email delivery when a restaurant switches those on. Each gets only what it needs for its part.
Security
All traffic to Gridiron is encrypted with HTTPS. Clover access tokens and customer data are kept on our own servers and never put in links or shared with other restaurants.
Your choices
You can ask us to see, correct or delete your information at any time. If you ordered from a restaurant, you can also ask the restaurant, and we'll help them do it.
Questions: [email protected]